Grandstream GXP1620 IP Phone
Grandstream GXP1620 IP Phone - Image 2
Grandstream GXP1620 IP Phone - Image 3

Grandstream GXP1620 IP Phone

GRANDSTREAM GXP1620 Basic IP Phone

Elevate your standard office communication in Dubai and Abu Dhabi with the GRANDSTREAM GXP1620 Basic IP Phone. As a reliable workhorse for small businesses and enterprise users alike, the GXP1620 steps up from single-line models by offering support for two separate lines via two SIP accounts. This allows users to efficiently manage multiple calls or distinct phone lines, enhancing productivity for those with moderate call volumes. A key improvement is the 132×48 pixel backlit graphical LCD display, ensuring clear visibility of caller ID, line status, and menu options in any office lighting condition. Experience superior call clarity with HD audio support on both the handset and the full-duplex speakerphone, making conversations more natural and reducing fatigue. Facilitate quick collaboration using the built-in 3-way audio conferencing feature. The GXP1620 includes three XML programmable context-sensitive soft keys for customization, dual switched 10/100 Mbps Ethernet ports for network pass-through, and essential telephony features like call hold, transfer, and EHS headset support. While requiring the included power supply (unlike the PoE-enabled GXP1625), the GXP1620 offers straightforward deployment via zero-configuration with Grandstream UCMs or automated provisioning methods. For UAE businesses needing a dependable, high-quality 2-Line IP Phone Dubai solution with enhanced visibility and excellent audio, the GXP1620 is a solid, cost-effective choice.

Category:

Description

GRANDSTREAM GXP1620: The Reliable 2-Line Workhorse for UAE Businesses

In the competitive business environments of Dubai, Abu Dhabi, and across the United Arab Emirates, efficient and clear communication is fundamental to success. The GRANDSTREAM GXP1620 Basic IP Phone emerges as a standard-bearer for reliable, user-friendly VoIP communication, specifically tailored for small businesses and standard office users who require more flexibility than a single-line phone offers. Building upon the core strengths of the GXP161x series, the GXP1620 introduces support for two distinct lines and two SIP accounts, coupled with a crucial upgrade: a 132×48 pixel backlit graphical LCD display. This enhancement significantly improves screen visibility in diverse office lighting conditions, making the phone even easier to use. Retaining the commitment to superior HD audio, 3-way conferencing, and essential telephony features, the Grandstream GXP1620 provides a robust and dependable communication experience for everyday business needs. It represents a practical step up for users needing to manage multiple calls or separate business/personal lines without venturing into overly complex or expensive hardware.

Enhanced Visibility and Dual-Line Capability

The Grandstream GXP1620 distinguishes itself from the entry-level GXP1610/1615 primarily through two key upgrades:

  1. Backlit LCD Display: The 132×48 pixel (2.95-inch) graphical LCD now features backlighting. This seemingly small addition makes a significant difference in usability, ensuring that caller ID, line status, soft key labels, and menu options are clearly visible regardless of ambient lighting – from brightly lit open-plan offices in Dubai to more subdued private offices.
  2. Two Lines / Two SIP Accounts: Supporting up to two separate SIP accounts allows the phone to register with two different VoIP services or extensions. The two line keys, each with a dual-color LED, enable users to easily manage calls on either line, place one call on hold to answer another, or dedicate lines for specific purposes (e.g., a direct line and a shared group line). This capability caters to users who frequently juggle calls or need distinct line identities.

These enhancements address common requirements for standard office users, providing greater flexibility and improved visual comfort compared to the most basic models.

Core Features: Reliability and User-Friendliness

The Grandstream GXP1620 maintains the intuitive design and essential feature set expected from a Grandstream basic IP phone:

  • HD Audio Excellence: Crystal-clear communication is paramount. The Grandstream GXP1620 delivers full HD audio on both the handset and the full-duplex speakerphone, utilizing wideband codecs (like G.722) for a richer, more natural voice quality. Features like acoustic echo cancellation (AEC) further enhance the speakerphone experience, making hands-free calls more productive.
  • 3-Way Conferencing: Easily initiate local conference calls with two other parties directly from the phone, facilitating quick collaboration without needing external services.
  • Dedicated Function Keys: Thirteen dedicated keys provide instant access to common functions: Mute, Headset, Transfer, Conference, Send/Redial, Speakerphone, Volume, Phonebook, Message, Hold, Page/Intercom, Record (requires compatible PBX feature), and Home.
  • Programmable Soft Keys: Three XML programmable context-sensitive soft keys adapt their function based on the phone’s state, offering intuitive access to relevant options.
  • Navigation Keys: Standard 5-way navigation keys allow for easy menu browsing and configuration.
  • Comprehensive Call Handling: Includes essential features like call hold, transfer (attended/blind), forward, call waiting, call park/pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA), Do Not Disturb (DND), and more.
  • Contact Management: Supports a downloadable phonebook (XML/LDAP, up to 1000 entries) and stores a call history of up to 200 records.
  • Headset Support: Features an RJ9 headset jack with EHS support for compatible Plantronics headsets, enabling wireless freedom.

Connectivity and Power

The Grandstream GXP1620 includes dual switched 10/100 Mbps Ethernet ports. This allows a single network connection to serve both the phone and an adjacent computer, simplifying cabling at the desk. It’s important to note that the GXP1620 requires the included external power supply; it does not have integrated Power over Ethernet. For users requiring PoE functionality with similar features, the GRANDSTREAM GXP1625 is the appropriate model.

Deployment and Management

Grandstream ensures that deploying and managing the GXP1620 is straightforward, even for businesses with limited IT resources:

  • Automated Provisioning: Supports various methods for easy setup and configuration:
    • Zero-Configuration with Grandstream UCM: Seamless integration and auto-provisioning when used with Grandstream’s UCM series IP PBXs.
    • Encrypted XML Configuration Files: Secure mass deployment using AES-encrypted files delivered via TFTP, HTTP, or HTTPS.
    • TR-069: Allows for remote management and provisioning by service providers.
  • Web Interface: An intuitive web-based GUI allows for individual phone configuration and status checks.

Security

Security remains a priority, even for basic models. The GXP1620 includes:

  • TLS and SRTP: Encryption for signaling and media streams to protect against eavesdropping.
  • HTTPS: Secure communication for provisioning and web access.
  • 1x Media Access Control: Port-based network security.
  • Password Protection: User and administrator level passwords.
  • MD5/MD5-sess Authentication: Secure authentication methods.

Ideal Use Cases in the UAE Market

The Grandstream GXP1620 finds its niche in various scenarios within the UAE business environment:

  • Standard Office Desks: Perfect for employees who need a reliable phone with clear audio and the ability to handle a couple of lines or calls simultaneously.
  • Small Businesses: A cost-effective solution for equipping staff with dependable VoIP phones without unnecessary complexity.
  • Reception Areas (Light Traffic): Suitable for receptionists who manage a moderate call volume and benefit from the backlit display and dual-line capability.
  • Home Offices: Provides a professional communication tool for remote workers needing a dedicated business line.
  • Environments without PoE: Where PoE infrastructure isn’t available or necessary, the Grandstream GXP1620 offers the same core functionality as the GXP1625 but relies on the included power adapter.

GXP1620 vs. GXP1625: The PoE Distinction

The primary difference between the GXP1620 and the GXP1625 is the presence of integrated Power over Ethernet (PoE) in the GXP1625. If your network infrastructure supports PoE and you value the simplified installation and reduced cable clutter it offers, the GXP1625 is the better choice. If PoE is not available or not a requirement, the Grandstream GXP1620 provides identical functionality using its external power supply.

A Dependable 2-Line Solution with Enhanced Visibility

The GRANDSTREAM GXP1620 Basic IP Phone is a well-rounded, reliable communication tool designed for the demands of standard business use in Dubai, Abu Dhabi, and the UAE. By offering two-line support, HD audio, and the significant usability improvement of a backlit LCD display, it provides a noticeable step up from the most basic single-line models. Its user-friendly interface, essential telephony features, and straightforward deployment options make it an excellent choice for businesses seeking a cost-effective, high-quality IP phone for users with moderate call handling needs. While lacking PoE (available on the GXP1625), the Grandstream GXP1620 stands as a dependable workhorse, delivering clear, efficient communication day in and day out.

GRANDSTREAM GXP1620 Specifications:

  • Protocols/Standards: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP, CDP/SNMP/RTCP-XR
  • Network Interfaces: Dual switched auto-sensing 10/100 Mbps Ethernet ports
  • Graphic Display: 132 x 48 (2.95’’) backlit graphical LCD display
  • Feature Keys: 2 line keys with dual-color LED and 2 SIP accounts, 3 XML programmable context sensitive soft keys, 5 (navigation, menu) keys. 13 dedicated function keys for MUTE, HEADSET, TRANSFER, CONFERENCE, SEND and REDIAL, SPEAKERPHONE, VOLUME, PHONEBOOK, MESSAGE, HOLD, PAGE/INTERCOM, RECORD, HOME
  • Voice Codecs: Support for G.711µ/a, G.722 (wide-band), G.723, G.726-32, G.729 A/B, iLBC, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC
  • Telephony Features: Hold, transfer, forward (unconditional/no-answer/busy), 3-way conferencing, call park/pickup, shared-call appearance (SCA) / bridged-line-appearance (BLA), downloadable phone book (XML, LDAP, up to 1000 items), call waiting, call history (up to 200 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones, server redundancy & fail-over
  • Headset Jack: RJ9 headset jack (allowing EHS with Plantronics headsets)
  • HD Audio: Yes, HD handset and speakerphone with support for wideband audio
  • Base Stand: Yes, 2 angled positions available. Wall Mountable.
  • Wall Mountable: Yes
  • QoS: Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS
  • Security: User and administrator level access control, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access control
  • Multi-language: English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, simplified and traditional Chinese, Korean, Japanese and more
  • Upgrade/Provisioning: Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or AES encrypted XML configuration file
  • Power & Green Energy Efficiency: Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA; Max power consumption: 1.8W
  • Physical: Dimension: 209mm (L) x 184.5mm (W) x 76.2mm (H) (with handset); Unit weight: 0.74kg; Package weight: 1.1kg
  • Temperature and Humidity: Operation: 0°C to 40°C, Storage: -10°C to 60°C, Humidity: 10% to 90% Non-condensing
  • Package Content: GXP1620 phone, handset with cord, base stand, universal power supply, network cable, Quick Installation Guide, brochure, GPL License
  • Compliance: FCC: Part 15 (CFR 47) Class B; CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1; RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; IC: ICES-003, CS-03

Related products