Grandstream UCM6204 IP PBX
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Grandstream UCM6204 IP PBX

GRANDSTREAM UCM6204 IP PBX System

Empower your growing small-to-medium business (SMB) in Dubai, Abu Dhabi, or anywhere across the UAE with the GRANDSTREAM UCM6204 IP PBX System. As a robust member of the highly acclaimed UCM6200 series, this appliance delivers a powerful, scalable, and secure unified communications platform tailored for businesses requiring enhanced connectivity to traditional phone lines. Supporting up to 500 users and managing an increased capacity of 75 concurrent calls (or 50 SRTP-encrypted calls), the UCM6204 seamlessly integrates enterprise-grade voice, video, data, and mobility features without imposing complex licensing fees or per-feature costs. Its defining characteristic is the inclusion of 4 integrated FXO ports, doubling the PSTN connectivity compared to the UCM6202, making it ideal for organizations with multiple analog lines for primary use, failover redundancy, or phased migration strategies. Complementing this are 2 FXS ports for connecting existing analog phones or fax machines, preserving prior investments.

The UCM6204 comes fully equipped with a comprehensive suite of advanced features, including a built-in call recording server, sophisticated multi-level Interactive Voice Response (IVR) and auto-attendant capabilities, efficient call queues for managing high volumes, detailed call reporting (CDR), and support for video calls. Grandstream’s Zero Configuration provisioning dramatically simplifies the deployment of compatible SIP endpoints, saving significant time and IT resources. Security is fortified with SRTP, TLS, and HTTPS encryption, safeguarding your critical business communications. For UAE businesses seeking a feature-rich, easy-to-manage, and cost-effective IP PBX System UAE with expanded PSTN capacity, the Grandstream UCM6204 offers exceptional performance and value, providing a solid foundation for enhanced collaboration and future growth in the dynamic regional market.

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Description

GRANDSTREAM UCM6204 IP PBX System: Powering Growth for UAE Businesses

In the dynamic and demanding business environments of Dubai, Abu Dhabi, and across the United Arab Emirates, seamless and reliable communication is not just a convenience; it’s the lifeblood of operations, customer engagement, and sustainable growth. The GRANDSTREAM UCM6204 IP PBX System emerges as a strategic asset for small-to-medium businesses (SMBs) seeking to elevate their communication capabilities. As a more powerful iteration within the renowned UCM6200 series, the UCM6204 is specifically engineered for businesses requiring greater connectivity to traditional Public Switched Telephone Network (PSTN) lines while embracing the advantages of modern Voice over IP (VoIP) technology. This robust appliance masterfully integrates voice, video, data, and mobility features into a unified, secure, and easily managed platform, all delivered without the complexity and recurring costs associated with licensing fees or per-feature charges.

Supporting up to 500 registered SIP users/devices and boasting an increased capacity to handle 75 concurrent calls (or 50 concurrent SRTP-encrypted calls), the Grandstream UCM6204 provides significant headroom for business expansion. Whether your team is growing, call volumes are increasing, or you’re implementing more communication-intensive applications, the UCM6204 offers the performance and scalability needed to keep pace. Its defining feature, the inclusion of 4 integrated FXO ports, allows for direct connection to four standard PSTN lines from providers like Etisalat or du. This expanded analog connectivity is invaluable for businesses needing robust failover options, maintaining multiple existing analog lines during a transition, or requiring higher capacity for traditional voice traffic alongside VoIP. Complementing this are 2 FXS ports for connecting legacy analog devices like phones or fax machines, ensuring backward compatibility and protecting existing hardware investments. The critical lifeline capability on both FXS and FXO ports guarantees basic calling functionality over a PSTN line during power outages, providing essential business continuity.

Enhanced Capacity Meets Enterprise-Grade Functionality

The Grandstream UCM6204 doesn’t just offer more connections; it delivers a comprehensive suite of enterprise-grade Unified Communications (UC) features designed to enhance productivity, streamline workflows, and elevate the professional image of your UAE business:

  • Sophisticated Call Handling (IVR & Call Queues): Impress callers and improve efficiency with a customizable multi-level Interactive Voice Response (IVR) system (up to 5 layers). Guide callers effortlessly to the right department or individual using tailored prompts and menus. Manage high call volumes effectively with advanced call queues, featuring multiple distribution strategies (Ring All, Linear, Least Recent, Fewest Calls, Random), customizable music-on-hold, and in-queue announcements to minimize caller frustration.
  • Integrated Call Recording: Gain valuable insights and ensure quality control with the built-in call recording server. Record calls automatically or on-demand for training, compliance, or dispute resolution. Recordings are stored locally and easily accessed and managed through the intuitive web interface, eliminating the need for external recording solutions.
  • Comprehensive Call Reporting (CDR): Monitor usage, track costs, and analyze call patterns with detailed Call Detail Records (CDR). Access granular information on call duration, source, destination, time, and call disposition for informed decision-making and resource allocation.
  • Unified Messaging (Voicemail & Fax-to-Email): Ensure seamless message management with personalized voicemail boxes for every user, complete with voicemail-to-email forwarding. Leverage the Fax-to-Email feature (T.38 compliant) to receive incoming faxes directly as PDF attachments in designated email inboxes, digitizing workflows and reducing paper usage.
  • Built-in Conferencing: Facilitate collaboration without relying on third-party services. The UCM6204 supports up to 3 password-protected audio conference bridges, each capable of hosting up to 25 simultaneous participants, including both internal IP users and external PSTN callers.
  • Video Communication Support: Embrace visual communication by leveraging the UCM6204’s support for SIP video calls (H.264, H.263, H.263+ codecs). Enable face-to-face interactions between compatible Grandstream video phones or other standards-based video endpoints within your network.

Streamlined Deployment and Intuitive Management

Grandstream prioritizes ease of use, and the Grandstream UCM6204 exemplifies this philosophy. The Zero Configuration provisioning feature is a game-changer for deployment. When Grandstream SIP endpoints (like the GRP or GXP series phones) are connected to the network, the UCM6204 automatically discovers and configures them with their assigned extensions and essential settings. This plug-and-play capability dramatically reduces setup time, minimizes configuration errors, and lowers deployment costs – a significant advantage for SMBs in the fast-paced UAE market, often operating with limited dedicated IT personnel.

Ongoing administration is simplified through a clean, intuitive, and multi-language web-based graphical user interface (GUI). Administrators can effortlessly manage extensions, configure call routing rules (including time-based routing), customize IVR menus, monitor system performance and call status in real-time, manage call recordings, and perform system backups and updates. The logical layout and clear dashboards make managing this powerful system accessible, even for those without deep telephony expertise.

Fortified Security for Critical Communications

Protecting business communications is paramount. The Grandstream UCM6204 integrates robust, multi-layered security protocols to safeguard your voice and data against potential threats:

  • Encryption: Utilizes SRTP (Secure Real-time Transport Protocol) to encrypt voice/video media streams, preventing eavesdropping. TLS (Transport Layer Security) encrypts the SIP signaling messages, protecting call setup details. HTTPS secures access to the web management interface.
  • Firewall and Intrusion Prevention: Features a configurable firewall to control network access and integrates with fail2ban for automated detection and blocking of malicious IP addresses attempting unauthorized access.
  • Strong Password Policies: Enforces strong password requirements for user extensions and administrative access.

These comprehensive security measures provide essential protection for sensitive business conversations and data, ensuring compliance and maintaining confidentiality for businesses operating within the regulatory landscape of the UAE.

The UCM6204: A Scalable Hub for UAE Business Growth

For SMBs in Dubai, Abu Dhabi, and across the UAE that require a reliable, feature-rich IP PBX with expanded capacity for traditional phone lines, the Grandstream UCM6204 stands out as an exceptional choice. It provides a powerful yet cost-effective platform to modernize communications, enhance customer service through professional call handling, improve internal collaboration with integrated conferencing and video support, and streamline overall operations. Its ability to support up to 500 users and 75 concurrent calls, combined with 4 FXO ports, offers significant scalability for future growth. As a central component of your Business Telephone System Dubai or IP PBX System UAE, the UCM6204 delivers the performance, features, security, and ease of management necessary to thrive in the competitive regional market, making it a smart, future-proof investment for any ambitious SMB.

GRANDSTREAM UCM6204 IP PBX System – Specifications

  • Analog Telephone FXS Ports: 2 ports (both with lifeline capability in case of power outage)
  • PSTN Line FXO Ports: 4 ports
  • Network Interfaces: Dual Gigabit RJ45 ports with integrated PoE Plus (IEEE 802.3at-2009)
  • NAT Router: Yes (supports router mode and switch mode)
  • Peripheral Ports: USB, SD
  • LED Indicators: Power/Ready, Network, PSTN Line, USB, SD
  • LCD Display: 128×32 graphic LCD with DOWN & OK button
  • Reset Switch: Yes
  • Voice-over-Packet Capabilities: LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711
  • Voice and Fax Codecs:711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC, GSM, AAL2-G.726-32, ADPCM; T.38
  • Video Codecs:264, H.263, H263+
  • QoS: Layer 3 QoS, Layer 2 QoS
  • DTMF Methods: In Audio, RFC2833, and SIP INFO
  • Provisioning Protocol & Plug-and-Play: TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of Grandstream IP endpoints via Zero-Config (DHCP Option 66 multicast SIP SUBSCRIBE mDNS), eventlist between local and remote trunk
  • Network Protocols: TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LDAP
  • Disconnect Methods: Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone
  • Media Encryption: SRTP, TLS, HTTPS, SSH
  • Universal Power Supply: Output: 12VDC, 1.5A; Input: 100 ~ 240VAC, 50 ~ 60Hz
  • Dimensions: 226mm L x 155mm W x 34.5mm H
  • Weight: Unit weight 0.51kg, Package weight 0.94kg
  • Environmental: Operating: 32 ~ 104ºF / 0 ~ 40ºC, 10 ~ 90% (non-condensing); Storage: 14 ~ 140ºF / -10 ~ 60ºC
  • Mounting: Wall mount & Desktop
  • Multi-Language Support: English/Simplified Chinese/Traditional Chinese/Spanish/French/Portuguese/German/Russian/Italian/Polish/Czech for Web UI; Customizable IVR/voice prompts for English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic; Customizable language pack to support any other languages
  • Caller ID: Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT
  • Polarity Reversal/Wink: Yes, with enable/disable option upon call establishment and termination
  • Call Center: Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ busy level, in-queue announcement
  • Customizable Auto Attendant: Up to 5 layers of IVR (Interactive Voice Response)
  • Maximum Call Capacity: Registered SIP devices: supports up to 500; Concurrent SIP calls: Up to 75, or 50 if calls are SRTP encrypted
  • Conference Bridges: Up to 3 password-protected conference bridges allowing up to 25 simultaneous PSTN or IP participants
  • Call Features: Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom etc.
  • Compliance: FCC: Part 15 (CFR 47) Class B, Part 68; CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1, TBR21, RoHS; A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950; ITU-T K.21 (Basic Level); UL 60950 (power adapter)

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